Return, Exchange, and Cancellation Policy

Return, Exchange, and Cancellation Policy

At Lotus Petals By Preeti, customer satisfaction is our priority. We strive to make your shopping experience seamless and stress-free. Please review our policies below for returns, exchanges, and cancellations.

Return & Exchange Policy

We offer returns and exchanges within 7 days of delivery, provided the following conditions are met:

1. Eligibility for Returns/Exchanges:

• Items must be unused, unwashed, and in their original condition with all tags and packaging intact.

• Products purchased during sales, with discount codes, or customized orders are not eligible for returns or exchanges.

• Returns are only applicable for damaged or defective items.

2. Exchange Process:

• If you receive an incorrect size or product, you can request an exchange within 7 days of delivery.

• Exchanges can be made for the correct size or a product of the same value. If the exchange item has a higher value, the price difference must be paid online.

• Reverse pickup is free for size exchanges.

3. Conditions for Approval:

• Products must be returned with their original labels and packaging, properly packed to avoid damage during transit.

• Any product that is used, washed, or altered will not qualify for exchange or return.

4. Reporting Damaged or Defective Items:

• Report any damaged or defective items within 24 hours of delivery by emailing info@lotuspetalsbypreeti.com or WhatsApp us at +91 9717530042.

• Include a parcel-opening video and photographs of the product for verification.

Refund Policy

• Refunds are processed only for defective or damaged items after they pass a quality check.

• In exceptional cases where a return is accepted for non-defective items, Rs. 100 will be deducted as reverse pickup charges.

• Refunds will be credited to the original payment method or a bank account within 7 business days of approval.

Note: Slight variations in color or design between the product and its image on the website are not eligible for refunds.

Cancellation Policy

• Cancellations are not allowed once the order is confirmed.

• For urgent changes, please contact us within 24 hours of placing your order.

Important Notes

• Exchange/Return requests will be processed once per order only.

• Products purchased during sales or with discount codes are not eligible for returns, exchanges, or refunds.

• Always inspect your package upon delivery. Do not accept damaged parcels. 

• We reserve the right to decline returns or exchanges that do not meet our policy terms.

Need Help?

For assistance with returns, exchanges, or any other queries, reach out to us:

Mob: +91 9717530042

Email: info@lotuspetalsbypreeti.com

Working hours: 10am to 7pm ( Monday to Saturday)